Customer support where nothing gets lost.
We organise your ticket-based customer support: every request lands in one place, everything has an owner and a deadline, and you can see where things stand. We set it up, connect it to your existing systems, and run it.
Let's talk about customer support
Sound familiar?
- Requests are scattered across several inboxes and the phone.
- Nobody knows who is answering, or whether anyone has replied yet.
- A case sits for weeks, and you only find out when the customer writes again.
- You can't see how many requests come in, or how long they take to solve.
A well set up ticketing system puts this in order.
What we organise
Every channel in one place
Email, web forms, chat: every request arrives as a ticket, in one place.
Owners and deadlines
Every ticket has an owner, a priority and a deadline, split by group and role.
Templates and knowledge base
Ready answers to common questions, and a knowledge base where customers can find answers themselves.
Connected to your CRM
The customer's history shows next to the ticket, and the ticket updates the CRM too.
AI next to the tickets
Summaries, triage and reply suggestions. Where it matters, a person approves.
Reports
How many tickets, how long they take, where they get stuck: in numbers.
We run our own support this way
Our own customer support runs in a ticketing system too, on our own server, helped along by AI. What we set up for you, we use ourselves every day.
What we commit to
- 99.99% availability
- On our servers or in your cloud
- Daily backups, with restore tests
- Updates tested, not installed blind
- Monitoring and alerts, day and night
By default we work business hours, and alerts reach us at night too. 24/7 on-call is a separate commitment.
The knowledge stays with you
We don't want your system to live in one person's head, ours included.
- 1
Documentation
We write down how things work, where everything is, and what to do when something happens. In plain language, for your team too.
- 2
CI/CD setup
Automated testing and releases, so a new version goes live without manual steps or crossed fingers.
Learn more - 3
Training your team
If needed, we teach your colleagues how to work with the system and how to ship a new version.
How we set it up
- 1
Assessment
We look at where requests come from, and who handles them.
- 2
Setup
Channels, groups, rules, templates, connected to your existing systems.
- 3
Training
We teach your team, and write down how everything works.
- 4
Operations
We update and monitor it, and adjust the workflow when needed.
Where do requests get lost at your company?
How can we help? We reply within one business day.